Job Description

Facilities Services Manager

In Places, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manage and maintain Apple's workplaces. We oversee and develop Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, lead sustainability initiatives, including commute, energy and waste management, to reduce Apple's environmental impact, and do everything we can to ensure the health and safety of all personnel and customers within our facilities around the world. We are seeking an experienced, collaborative, and highly motivated facilities professional to join our team with an extraordinary customer service focus. You will have a strong emphasis on handling Facilities Services in a diversified portfolio. Ability to interact with Apple business functions and customers at all levels including management reporting.

The Facilities Services Manager will be responsible for a team of professionals responsible to provide Facilities Services in a portfolio that includes offices, specialty spaces and collaboration spaces. Partnering with Apple LOB, Places and nominated internal/external vendors/partners.

Responsibilities

• The Services Manager will be responsible for the overall facilities across campus with hands-on provision of comprehensive FM Services.
• Work side-by-side with Places partners, such as: Facilities Building Managers, Maintenance team, Operations team, Moves/Adds/Changes (MAC) team, Project Management, Environmental Health and Safety, Security, IS&T, People Business Partners and Commute.
• Responsible for vendor management program, including expanded vendor network (if necessary), management, and evaluation of services provided. Ensuring vendor compliance with agreed SLA's and important metrics.
• Work closely with Facilities team on operating and capital budgets, forecast spend and report on accruals as necessary.
• Drive consistency, with adherence to the use of established protocols, tools and processes with focus on strong compliance.
• Participate alone, or in a team setting, for Places services presentations to internal customers.
• Continuously evaluate and identify innovative ways to streamline processes and elevate department brand.

Minimum Qualifications

• 8+ years experience related to workplace management, facilities services, and customer service.
• Extensive knowledge and familiarity with Facilities Services, building functions, and operational priorities.
• Strong contract and financial experience, skilled in supporting, developing and, managing capital and operating budgets
• Excellent leadership and supervisory skills, including experience and ability to handle customer service issues involving employees in a professional and positive manner.
• Experience managing specialty spaces, including partnering with LOB providing facilities support for events, special meetings and logistics to receive guests/clients.
• Excellent communication and presentation skills.
• Advocate customer needs internally to continuously improve the customer experience through product and process.
• Proficient on tools such as Integrated Workplace Management Solutions, service request management, MacOS and iOS productivity tools.
• Demonstrated ability to support tenant improvement projects, as well as scheduled maintenance programs.

Preferred Qualifications

• Bachelor's Degree in Building Construction Management, Facilities Management, or related field preferred.
• Experience in facility/construction/project management experience within entertainment.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,400 and $210,700, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.

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